Centre de services de l'INSPQ
  1. Centre de services de l'INSPQ
  2. Portail de l'unité Formation et grands projets

Portail de l'unité Formation et grands projets

Bienvenue au Portail de services de l'unité Formation et grands projets! Dans un premier temps, nous vous invitons à visiter notre foire aux questions (FAQ) qui répond aux questions les plus fréquemment posées. Dans l'éventualité que vous ne trouviez pas votre réponse, vous pouvez faire une demande d'aide en utilisant les options proposées.

LIEN VERS LA FAQ : https://www.inspq.qc.ca/formation/soutien-l-apprenant-foire-aux-questions

Autre

Sélectionnez cette option pour tout autres types de demandes

Afin de nous aider à traiter votre demande le plus rapidement possible, veuillez nous mentionner le maximum de détails dans votre demande.

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