Jira Service Management

{"xsrfToken":"4cad9db01f98c3c43221b45d5e558e5ca5764ea8_lout","branding":{"id":"2","key":"icdsedc","name":"Portail de l'unité Formation et grands projets","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/33786169-064d-4fca-bbe8-0d4809e98048/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDZlZmUyMy02MTI2LTQ3ZDktYTI3Ni0yMWU4YjUwNDZlMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzNzg2MTY5LTA2NGQtNGZjYS1iYmU4LTBkNDgwOWU5ODA0OCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzU3NDEsIm5iZiI6MTczMjE3NTE0MX0.GPa8Q9T9o88yI_PllUezXwZ7jzW8E_0jau3D7Aj53ZE&client=dd6efe23-6126-47d9-a276-21e8b5046e13&mode=fit","logoId":"33786169-064d-4fca-bbe8-0d4809e98048","isLogoAvailable":true,"helpCenterTitle":"Bienvenue au Centre de services externes de l'INSPQ","sharedPortalName":"Centre de services de l'INSPQ","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"anglais (États-Unis)"},"fr-FR":{"helpCenterTitle":"Bienvenue au Centre de services externes de l'INSPQ","sharedPortalName":"Centre de services de l'INSPQ","localeDisplayName":"français (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"fr-FR","portalThemeColor":"#008484","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2a706045-f9e6-45ea-908d-e6a848ea7145/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDZlZmUyMy02MTI2LTQ3ZDktYTI3Ni0yMWU4YjUwNDZlMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhNzA2MDQ1LWY5ZTYtNDVlYS05MDhkLWU2YTg0OGVhNzE0NSI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzU3NDEsIm5iZiI6MTczMjE3NTE0MX0.mpx4TG38OEt_2Z80v-9D74WENh4C0qwHLKakKwYwfpg&client=dd6efe23-6126-47d9-a276-21e8b5046e13&height=300&mode=fit","bannerMediaApiFileId":"2a706045-f9e6-45ea-908d-e6a848ea7145","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"icdsedc","projectId":10001,"serviceDeskId":2,"name":"Portail de l'unité Formation et grands projets","description":"Bienvenue au Portail de services de l'unité Formation et grands projets! Dans un premier temps, nous vous invitons à visiter notre foire aux questions (FAQ) qui répond aux questions les plus fréquemment posées. Dans l'éventualité que vous ne trouviez pas votre réponse, vous pouvez faire une demande d'aide en utilisant les options proposées.\nLIEN VERS LA FAQ : <a href=\"https://www.inspq.qc.ca/formation/soutien-l-apprenant-foire-aux-questions\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.inspq.qc.ca/formation/soutien-l-apprenant-foire-aux-questions</a>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"31","name":"Autre","descriptionHtml":"Afin de nous aider à traiter votre demande le plus rapidement possible, veuillez nous mentionner le maximum de détails dans votre demande.","callToAction":"Autre","introHtml":"Sélectionnez cette option pour tout autres types de demandes","icon":10550,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"29","name":"J'ai besoin d'aide pour me connecter","descriptionHtml":"","callToAction":"J'ai besoin d'aide pour me connecter","introHtml":"Problème de connexion, problème d’accès à une formation, mot de passe, clés d'inscription, etc.","icon":10504,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[6],"key":""},{"id":"25","name":"J'ai besoin d'informations","descriptionHtml":"","callToAction":"J'ai besoin d'informations","introHtml":"Questions diverses, remise d'attestations, accréditation d'unité de formation, etc.","icon":10491,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[6],"key":""},{"id":"26","name":"J'ai un problème technique","descriptionHtml":"","callToAction":"J'ai un problème technique","introHtml":"Bogue informatique, problème d’achèvement d’une formation, etc.","icon":10508,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[6],"key":""},{"id":"30","name":"Demande d’accompagnement en développement des compétences","descriptionHtml":"Vous avez un projet? Vous êtes priés de remplir ce formulaire au meilleur de votre connaissance. Par la suite, vous recevrez un accusé de réception et un membre de notre équipe prendra contact avec vous.","callToAction":"Demande d’accompagnement en développement des compétences","introHtml":"Pour le personnel de l'INSPQ seulement","icon":10480,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[],"key":""},{"id":"27","name":"Demandes par courriel","descriptionHtml":"","callToAction":"Demandes par courriel","introHtml":"","icon":10527,"iconUrl":"https://inspq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Général"}],"orderMapping":{"8":[30],"6":[26,29,25,31]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ICDSEDC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"français (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZDZlZmUyMy02MTI2LTQ3ZDktYTI3Ni0yMWU4YjUwNDZlMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzYzNDEsIm5iZiI6MTczMjE3NTE0MX0.tcJ9ljs35BpyqroDGWY3PfmHxoIK5tEn4GyTKLcxGI8","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"dd6efe23-6126-47d9-a276-21e8b5046e13","tokenDurationInMins":20}},"sharedPortal":{"name":"Centre de services de l'INSPQ","description":"Bienvenue au centre de support - nous sommes là pour vous aider! Créez vos demandes ci-dessous.","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=inspq","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4cad9db01f98c3c43221b45d5e558e5ca5764ea8_lout","baseUrl":"https://inspq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://inspq.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["janvier","février","mars","avril","mai","juin","juillet","août","septembre","octobre","novembre","décembre"],"monthsShort":["janv.","févr.","mars","avr.","mai","juin","juil.","août","sept.","oct.","nov.","déc."],"weekdaysShort":["dim.","lun.","mar.","mer.","jeu.","ven.","sam."],"weekdays":["dimanche","lundi","mardi","mercredi","jeudi","vendredi","samedi"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"dd6efe23-6126-47d9-a276-21e8b5046e13","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"12db99a693784b0aa12d92a333023096","siteDefaultLanguageTag":"fr-FR","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}